Frequently Asked Questions

What is a credit union? Expand/Collapse

  • Every customer is a shareholder at a credit union. Every customer. A small difference with massive impact.

  • When your customers are your shareholders, it changes the way you run your business. You don’t ever have to choose to do what’s best for one over the other; they are one and the same. This is the cooperative advantage.

  • Credit unions are community-based organizations. They know that local matters, that local is where we live, work and play. So choose to be part of something bigger, not just something big.

How safe is my money at a Credit Union? Expand/Collapse

Very safe! 

DICO (The Deposit Insurance Corporation of Ontario) helps keep Ontario’s credit unions safe and sound by providing deposit insurance and regulating their activities.

DICO’s role is to protect depositors of Ontario credit unions from loss of their deposits. Deposit insurance is part of a comprehensive depositor protection program for all Ontario credit unions which is backed by provincial legislation.

How much is covered?

All insurable non-registered deposits are covered up to $250,000. That's $100,000 more insurance than the big banks! Insurable deposits in registered accounts have unlimited deposit coverage


For further information on deposit insurance, please ask for a brochure at one of our branches or visit DICO.

What are the fees for Interac e-Transfer? Expand/Collapse

$1.00

How do I register for online banking? Expand/Collapse

At the top of your screen you will see “Personal”, click on that and a drop down menu will come up. Click “Ways To Access Your Money” and then click the first link “Online Banking”

Where can I withdraw money? Expand/Collapse

You have surcharge free access to over 4,000 ATMs across Canada and 500,000 ATMs across the USA. Learn more here.

What credit cards do you offer? Expand/Collapse

Zero Fee Credit Cards

  • Cash Back Mastercard | Annual Fee: $0   |   AIR:  19.90%  |  Learn More
  • Student Mastercard Annual Fee: $0   |   AIR:  11.90%  |  Learn More

Low Fee + Low Interest

  • FlexRate Mastercard | Annual Fee: $40   |  AIR:  Varies  |  Learn More
  • Centra Gold MasterCard | Annual Fee: $50   |   AIR:  9.90%  |  Learn More
  • Classic Mastercard | Annual Fee: $30 |   AIR:  11.90%  |  Learn More

Event more rewards!

  • World Mastercard | Annual Fee: $120 |   AIR:  19.90%  |  Learn More
  • Travel Rewards Gold Mastercard | Annual Fee: $99 |   AIR:  19.90%  |  Learn More
  • US Dollar Mastercard | Annual Fee: $50USD |   AIR:  11.90%  |  Learn More

 

What is member profit share? Expand/Collapse

Membership counts. Members who invest with and borrow from AWCCU are responsible for our success as the leading financial institution in Durham Region. To say thanks to our members for choosing AWCCU, we endeavor to give patronage rebates and dividends every year.

What lines of credit do you offer? Expand/Collapse

  • Home Equity Loans and Lines of Credit (HELOC)
  • CU Express Loans
  • Overdraft Protection
  • RRSP Loans
  • Student Line
  • Term Loans

What are your account fees and service charges?

Personal Accounts

What ever you’re looking for in a chequing account, we have the solution.

Basic Chequing

Personal 1 Chequing

Self Serve Chequing

US Chequing

Golden Chequing

Monthly fee of $12.95

Monthly fee of $2

Monthly fee of $10

Monthly fee of $5

Monthly fee of $1

Unlimited:
• debits
• monthly statements
• 10% off safety deposit box rental

For every day convenience!

Combines the features of chequing and savings. 

Receive up to 15 free withdrawals and cheques with a $1,000 minimum monthly balance.

Prefer to choose your own banking hours? 

Manage your account online or by phone 24/7.

Unlimited:
• electronic debits
• cheque clearing
• ATM’s
• transfers

If you require convenient access to US cash and want to avoid the effects of fluctuations in the exchange rate, this is the account for you. 

Transfer funds online between your Canadian and US accounts.

All transactions are $0.65.

Over 59? Contact us today and switch* to the Golden1 account! 

Unlimited:
• certified cheques
• bill payments
• US Drafts

Enjoy no transaction fees with no minimum balance required.

30% off safety deposit box rental.

Bank Drafts $6.50  |  Certified Cheques $6.50  |  Money Orders $6.50  |  US Bank Drafts $6.50**  |  E-transfers $1.00

* Terms and conditions may apply
** included in the Golden Chequing account

Student Accounts

What ever you’re looking for in a chequing account, we have the solution.

Youth Chequing Account 
(age 0-17)

Student Chequing Account 
(age 18-24)

Student Unlimited Chequing Account 
(age 18-24)

If you are a teen or youth looking for your first bank account, this is the perfect first step to learn how you handle money. Everything you need is free and you earn a high interest rate on the money in your account. Other benefits include unlimited transactions, unlimited cheque writing, unlimited in-branch transactions, telephone and internet banking.

Who said nothing in life was free?!

This account is for those that take charge of their money and do not do a lot of transactions throughout the month. 
It is flexible and will allow you the freedom to bank online, by telephone, at the ATM or at the branch.

You’ve got enough to think about, why worry about your chequing  account. Don’t worry about fees for every little thing you do. You will get unlimited transactions and a high interest rate on your account.

Worry about your life and not your banking. 

ONLY AVAILABLE with a Student Line of Credit.

• No monthly fee.
• Free cheque clearing.
• High interest rate.
• Free online and telephone banking.
• Unlimited ATM and debit transactions.
• Online statements only.
• Free mobile and SMS banking.
• No monthly fee.
• 30 free transactions.*, **
• High interest rate.
• Overdraft protection available.***
• Free online and telephone banking.
• Online statements only.
• Free mobile and SMS banking.
• No monthly fee.
• Unlimited electronic transactions. **
• High interest rate.
• Overdraft protection available.***
• Free online and telephone banking.
• Online statements only.
• Free mobile and SMS banking.

* $0.65 per transaction after 30 transactions
** $1.00 per any in-branch transaction 
*** $3.00 monthly fee for use

Savings Accounts

Whatever your goals, we do our best to provide an account that will help you make the most of your savings.

Advantage Savings

US Account

Earn more money – more often! Benefit from tiered inter-
est rates, which increase as your balance grows – earn higher returns at $5,000, $10,000, $25,000, $50,000 and $60,000…FREE debits with a $1,000 minimum monthly balance. 
Free online and mobile banking.
Ideal for members who frequently travel across the border, 
or who receive money from the US. Competitive interest rates that increase with your balances! Daily interest and FREE debits, with a $5,000 minimum monthly balance. Transfer money online between your Canadian and US accounts. Free online and mobile banking.
 
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