Our Journey Starts Here

A New Banking System is Coming

We are supercharging our systems.

We are thrilled to announce a move to a new banking system this Spring.   The new system will be easier, safer, and better.   This system will allow us to make banking easier and continue to improve the way we provide our services to our members. Our new banking system features enhanced security, safeguards information, and delivers the system availability our members expect.  

"This system is more efficient, more flexible & has more cutting-edge technology that is going to make banking with us easier & even more secure." 

- Chris Inniss, CEO Pathwise Credit Union


How does this impact you?

The benefits of this new system are plenty for our members and team.  We've highlighted some changes that you'll notice right away. 

Easier Access

More Secure

Better Service

​New In-Branch Devices

New banking system devices and technology will be implemented in the branches.  It will allow us to better connect with you, we can spend less time with navigation through a system and more time communicating with you regarding how we can serve you better. 

How does this impact you?

The new devices will enable ID scanning, electronic signatures, and e-receipts for banking transactions. Once the setup is complete your information will be easy to access by our team to serve you faster and better.  You will not have to repeat your self everytime you visit us.

Leading Technology

The new banking system is the latest technology in the market currently.  It's service provider is the trusted provider for banking and the healthcare industries in North America.  The new system will provide the best technology to safeguard your information while meeting your demand for great service.

How does this impact you?

Merging of some account types will occure due to collapsing of some Pathwise products.  You will be notified if this affects you.

Personable Experience

You are important to us. As a member and as an individual.  The new system will create individual account numbers for all joint account holders.  

How does this impact you?

Some members will receive new member numbers if they are only joint account holders today (i.e. Name2 on the account).  You will be notified if this affects you.  This allows you to have a banking experience that is personable to you. 

​Online/Mobile Banking 

Online/ Mobile Banking: Login credentials will change from Alias and 6-digit PIN to debit card number and strong passwords. 

How does this impact you?

You will not have to remeber what your alias is, just use your debit card number and remember your  password to access your account.  Resetting your password will also be made simpler but safer.

Unique Member ID

All members will receive a Unique Member ID for e-transfers.  

How does this impact you?

While the initial setup will wipe out all e-transfer settings and history.  Going forward your details will remain as part of your Unique ID.  Even if you get a new debit card in the future, you will not have to setup your e-transfer information again.  

Also, CRA history will not be carried forward to the new online banking but will build again in the new system. Historical details can continue to be accessed on the CRA website.

Other Changes

Member Statements will reflect the changes  re: Member Numbers and Account Types.

Telephone Banking: New telephone banking system may have some different options and the recordings will be new. It will also reflect the changes to the Account Types mentioned above. Member login will change.

ATM bill payments are not compatible with the new technology. Bill payment is still available online, by telephone, or in person at our branches. 

We bet you've got questions.

We answered a few for you and will keep updating this section to keep you informed.

Frequently Asked Questions

Banking System

Accounts

Communication

Receipts

Safety

Services

Think you know all about the new banking system?

Answer a few questions and get entered to win an iPad Mini.

Enter to Win

For current Pathwise members only

We'll keep you in the loop.

The details of what is happening, when and how the changes will affect you will be communicated to you.

​On Our Website

Your Monthly Statements

​Via Our Social Media

​In Our Branches

Still have questions?


​Join our community